Cabinet Shipping, Warranties and Return Policy

Lead Time Expectations

Every cabinet we produce is custom-made to order for you, ensuring that you receive beautifully crafted pieces tailored to your space. We are dedicated to providing cabinets that showcase our commitment to unparalleled quality and craftsmanship.

At Best Brand Cabinets, we value your time and strive to be transparent with our process. Our lead times reflect the attention and precision we give to each cabinet. The lead times below are accurate estimates but they can vary seasonally and based on material availability or unexpected circumstances out of our control.

• Unfinished Cabinets: Ship within 5 to 7 weeks - For those who prefer the creative freedom of unfinished cabinets.
• Finished Cabinets: Ship within 6 to 8 weeks - This timeline allows us to perfect every detail to match your vision.
• Sample Doors - Unfinished: Ship within 3 to 5 days - (7 to 10 days for Shaker Slim). Giving you a tangible preview of our craftsmanship so you can make a confident decision.
• Sample Doors - Finished: Ship within 2 to 3 weeks - Our finished sample doors are crafted with care then finished in your selection from our in-house paints and stains.
• Finish Chips: Ship within 3 to 5 days - Allowing you to quickly feast your eyes on our beautiful in-house paint and stain options.

Each item we ship is handcrafted by our skilled artisans using only the highest quality materials. Whether you're choosing finished cabinets for a ready-to-install option or unfinished cabinets to customize yourself, you'll experience the same level of precision and care. Our lead times are designed to ensure that every product is given the attention it deserves, resulting in cabinetry that is not only functional but truly a work of art. Your dream kitchen is closer than you think - quality takes time, but it's worth the wait!

Receiving - Damage - Cancellations - Returns Policy

PICK UP AT FREIGHT TERMINAL:

When the shipment arrives at the freight terminal, the shipper will call you to let you know it is ready for pick up. The most important thing is to simply walk around the pallet and note any visible damage to any package on the delivery receipt and get a copy for yourself. Do not refuse any damaged packages. You must take damaged packages, then send pictures to request a remake. Failure to do so may forfeit your right to recovery. You have 5 days to report any concealed damage. If you discover anything damaged that needs replacing, just reply to your original email confirmation with a picture of the damaged item and a description of the picture. That is sufficient to issue replacement or refund for repairs.

RESIDENTIAL DELIVERY:

The order is delivered to your residence after you arrange the date and time; delivery arrangements are strictly between you and the local terminal. You must be available to accept the delivery within 3 days of the order arriving at the local terminal, and must work with the carrier regarding a delivery time; the carrier will not work around your schedule. The shipment will be delivered to the curb. When the shipper calls to make a delivery appointment, please be sure you provide any information the driver might need to successfully reach your location; such as mountain roads or narrow streets. Delivery trucks are quite large, and have limitations with some geographical areas. If you have any questions or concerns regarding inspection or damages, please review our policies online.

RECEIVING INSTRUCTIONS:

When the driver shows up, the most important thing is to simply walk around the pallet and note any visible damage to any package on the delivery receipt and get a copy for yourself. Do not refuse any damaged packages. You must accept damaged packages, then send pictures to request a remake. Failure to do so may forfeit your right to recovery. You have 5 days to report any concealed damage. If you discover anything damaged that needs replacing, just reply to your original email confirmation with a picture of the item and a description of the picture. That is sufficient to issue replacement or refund for repairs.

SHORTAGES:

Before signing the delivery receipt, count each pallet/bundle to verify that you have received the number of pieces listed on the bill of lading. If the number of items does not match what you received, note the shortage on the receipt before you sign it.

If you ordered molding or toe kick, these materials will arrive in a bundle. Your delivery receipt will note the number of pallets and bundles shipped. It is very important to note any missing bundles or pallets at the time of delivery. If you are missing a pallet or bundle, make sure the driver hand writes the missing items on the delivery receipt before you sign off. Be sure to get a copy of the delivery receipt for yourself. Simply reply to this email with a picture of the delivery receipt, showing that the shortage was noted at the time of delivery. Missing items may not be able to be replaced free of charge if they are not noted at the time of delivery.

CONCEALED DAMAGE:

You have 24 hours to report concealed damage.

REPORTING DAMAGE:

If you discover concealed damage, report this within 24 hours of delivery/pickup of the order.

Reply to your original email confirmation with a picture of the damaged item and a description of the picture. That is sufficient to issue replacement.

PICK UP AT FREIGHT TERMINAL OR RESIDENTIAL DELIVERY:

At checkout you will be prompted to choose between Pick Up at Freight Terminal or Curbside Delivery. You can upgrade to residential curbside delivery for $149.00 any time before your order ships. Just call to pay for this upgrade over the phone.

If you upgrade your order to curbside delivery after the order ships, this request will incur a $75.00 re-consignment fee for a total charge of $224.00.

We'll send you the tracking number the day after it ships and the shipper will call you when it arrives at the terminal so you can pick it up.

Pick up hours are Monday - Friday from 9am-4pm. Just bring a Photo ID.

ORDER CANCELLATIONS:

Cancellation of your order will incur a cancellation fee 2.85% of the order total. Any cancellation requests must be made via phone (877-320-8782) within 24 hours of receipt of your order confirmation (or the next business day). The request should be followed up with an email stating the request. There are no cancellations allowed after 24 hours. Email cancellation request to: customerservice@unfinished-kitchen-cabinets.net

RETURN OF UNWANTED ITEMS:

Our cabinets are custom built-to-order; therefore, there are no returns.

You are ultimately responsible to make sure the sizes and style are correct. We are happy to help, but if the items are received as the order confirmation states, they are considered correct. We will remake items due to shipping damage or factory errors, but if you order incorrectly you will need to reorder.

OUR WARRANTY:

Our fully assembled cabinets are warrantied for 5 years from the date of shipment against any manufacturing defects.

This includes all hardware provided. We will repair or replace the warranted components.

Raised panel doors less than 22" in width and 40" in height are warranted against warpage of more than 1/8".

Doors over 40" tall in the Flat Panel and Raised Panel Styles will be made with two panels and a center dividing rail.

Doors over 26" wide will be made with two panels and a center-dividing stile.

Frames and plywood insert panel doors less than 22" in width and 40" in height are warranted against warpage of more than 1/4".

Doors more than 22" in width and/or 40" in height are not warrantied.

Drawer fronts less than 8" in height and 30" in width are warrantied against warpage of more than 1/4".

Drawer fronts more than 12" in height (across the grain) or 30" in width (with the grain) are not warrantied.

Mitered doors are warrantied against joint gaps of 1/125" (.008) or more.

Painted products are not warranted against paint cracks in joints or visible glue lines in panels caused by natural expansion or contraction of raised panels.

Warranty covers replacement of product only. Warranty does not cover installation, removal or labor of any kind.

Nor does this warranty cover any product used or installed in connection with our products.

Best Brand Cabinets by UKC assumes no responsibility for damage incurred by customer during storage, handling, alteration or the finishing process.

Exclusions

This warranty specifically excludes the following:

• Damage resulting from the product being installed in areas subject to abnormal heat, cold, dryness, humidity, direct sunlight, fire, collision with foreign objects, corrosive atmospheres, hail, ice, or materials or any other acts of God or occurrences beyond the control of Best Unfinished Kitchen Cabinets.
• Damage resulting from extreme moisture (bleaching, etc.), condensation, and moisture formation where condensation is caused by excessive in-house relative humidity or by appliances generating steam vapors.
• Damage resulting from impairment of structural strength or damage when fitting or applying hardware or mounting or affixing objects to the surface of any products, such as that damage caused by the mounting of suspension devices, curtain rods, or holiday decorations.
• Fading, discoloration, scratches, or dents as a result of abuse.
• Products installed in any area where temperatures will exceed 150 degrees Fahrenheit. It is recommended to use melamine filler between all heat sources and the cabinet.
• Damage as a result of using cleaning products containing ammonia or acetone.
• Products made at the request of the customer which vary from our normal construction specifications (e.g., reducing thickness of a panel, doors made larger than the maximum guaranteed size stated on our price list).
• Damage resulting from installation, repair, or any other labor performed by installers of the product.
• We will not be held responsible for delays caused by factors beyond our control (e.g., obstruction to or blockage of usual routes of transportation, unavoidable accidents, riots, natural disasters, vehicle shortages, prevention of labor, power shortages, or lack of materials).