Frequently Asked Questions
Q: Are these cabinets CARB2 compliant?
A: Yes, Our products are constructed from solid hardwoods and furniture grade plywood. Our plywood is CARB2 compliant for restricted formaldehyde emissions. There is no particleboard in our cabinetry boxes.
Q: What Are The Differences Between Styles?
A: We offer a variety of door styles. The differences between the styles are in hinge overlay and drawer glide options. Standard 1/2" overlay leaves about 1" space around the doors and drawer fronts. Full 1 1/2" overlay has larger doors and drawer fronts leaving about 1/4" space between the doors and drawer fronts.
Q: Are these cabinets in stock?
A: No. Everything we sell is custom built for you by our master craftsmen from scratch, not stocked. There is no finer or better built cabinet available, anywhere. That is one of the reasons we have a 5 star rating.
Q: What is shipping/delivery time?
A: Your order is put into our manufacturing queue. Lead time is approximately 2-4 weeks and may vary seasonally.
Q: May I pick up my order from the factory?
A: No. For logistic and insurance reasons, your order must be shipped.
Q: If I pay for curbside delivery when I place my order, when my order arrives at the delivering freight terminal, can I change my mind and pick the cabinets up instead of making a delivery appointment?
A: Yes, you can still pick the cabinets up at the freight terminal but there will be no refund for the delivery fees that you paid when you placed your order.
Q: Can I upgrade my delivery method to curbside delivery after the order ships for $149.00?
A: If you upgrade your order to curbside delivery after the order ships, this request will incur a $75.00 re-consignment fee for a total charge of $224.00.
Q: I am getting glass doors. What does the inside of the cabinet look like?
A: The inside is high quality birch plywood. You may request a custom order and choose "same species case", so that the inside of the cabinet will be made with the same species of wood. The cost for this custom upgrade is 50% of the cabinet price.
Q: What is "match species side"?
A: Our cabinet boxes are made of birch plywood. The front stiles and rails, doors and drawer fronts are all made of the solid wood species you chose. "Matched species side" is a request to have us make an exposed cabinet side in the matching wood species.